Refund Policy
Effective date: 2026-09-30
This policy applies to purchases from Mosaicbay, registered under PH-74884528 at Garden Way 1, 1550 Mandaluyong City, Philippines.
This refund policy applies to Mosaicbay and its published services.
Refund Eligibility
Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.
Exclusions
Custom or special order items are not eligible for refunds. Please check your order carefully before finalizing.
Requesting a Refund
To request a refund, please contact our support team with your order details and reason for the return.
Refund Processing
Refunds will be processed within 7 business days after we receive the returned items. You will be notified via email.
Order Cancellation
You may cancel your order within 24 hours of purchase. After this period, cancellations may not be accepted.